Customer Service Manager

Traffic Boost is actively seeking an experienced and passionate Customer Service Manager to lead our dedicated customer support team. As a Customer Service Manager, your primary objective will be to maintain exceptional service standards and elevate client satisfaction levels.

Key Responsibilities:

  • Lead and supervise the customer service team, ensuring the delivery of exceptional support through multiple communication channels (phone, email, chat, etc.).
  • Develop and execute strategies aimed at refining customer service processes and enhancing team performance.
  • Establish and monitor KPIs to gauge team efficiency, customer satisfaction levels, and resolution timelines.
  • Manage escalated customer issues, ensuring swift resolutions while prioritizing a positive customer experience.
  • Collaborate across departments to address customer feedback, contributing to product/service enhancements aligned with client needs.

Qualifications:

  • Demonstrated success in a customer service management role, ideally within the digital or tech sector.
  • Strong leadership and team management abilities to motivate and cultivate team members effectively.
  • Exceptional communication skills coupled with adept problem-solving capabilities.
  • Familiarity with CRM software and various customer service tools.
  • Dedication to delivering unparalleled customer experiences.

Benefits:

  • Lead a vibrant and dedicated customer service team within an innovative work environment.
  • Competitive compensation and a comprehensive benefits package.
  • Collaborative culture that thrives on innovation and teamwork.
  • Engage in cutting-edge digital projects, contributing to exceptional customer experiences.

How to Apply:

If you're passionate about customer service, possess robust leadership skills, and thrive in a fast-paced setting, we're excited to know more about you! Please submit your resume using the form below.

Ready To Join Us?

Join Traffic Boost and drive impactful results in the dynamic realm of digital marketing!

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.